Terms & Conditions

1. Definitions

In these Terms and Conditions:

Agreement means these Terms and Conditions together with any Booking Confirmation Form or written quotation issued by Vally Plant Training Ltd.

Business Day means Monday to Friday, 8:00am to 5:00pm, excluding public holidays in England and Wales.

Candidate means any individual attending or receiving training or assessment services from the Company.

Client means any individual, company, partnership or organisation purchasing or booking Services from the Company.

Charges means the fees payable for the Services as detailed in the quotation, invoice, or Booking Confirmation Form.

Services means the training courses, assessments, NVQs, testing services, consultancy, or any other services supplied by Vally Plant Training Ltd.

Training Materials means any documents, presentations, handbooks, online content or other materials provided during the delivery of Services.

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2. Basis of Agreement

2.1 These Terms and Conditions apply to all Services supplied by Vally Plant Training Ltd.
2.2 An Agreement is formed when the Client confirms a booking in writing, by email, via the website, or by returning a Booking Confirmation Form.
2.3 These Terms apply to the exclusion of any other terms the Client seeks to impose unless agreed in writing by the Company.
2.4 The Company reserves the right to amend these Terms where necessary to comply with legal or regulatory requirements.

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3. Booking a Course & Service Provision

3.1 Bookings may be made via telephone, email, or through the Company’s website.
3.2 A booking is not confirmed until written confirmation is issued by the Company.
3.3 The Company will use reasonable endeavours to deliver Services as described but reserves the right to:

• Amend course content,

• Change course dates,

• Change training locations, or

• Cancel or reschedule courses where necessary.

3.4 Where training is delivered at the Client’s premises, the Client must provide:

• A safe and suitable training area,

• Suitable access and welfare facilities,

• Appropriate equipment and materials where required,

• Compliance with health and safety legislation.

Failure to meet these requirements may result in cancellation or postponement of the training.

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4. Attendance

4.1 Only individuals named in the booking may attend training.
4.2 The Company reserves the right to refuse entry or remove any Candidate who:

• Appears to be under the influence of drugs or alcohol,

• Acts in a threatening, unsafe, or disruptive manner,

• Fails to comply with health and safety requirements.

4.3 No refund will be provided where a Candidate is removed for misconduct.

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5. Charges & Payments

5.1 All Charges are exclusive of VAT unless stated otherwise.
5.2 Invoices are payable upon booking the course unless otherwise agreed the invoice must be paid within 30 days for account customers.
5.3 The Company reserves the right to:

• Require payment in advance,

• Withhold certification where payment remains outstanding,

• Charge statutory interest on overdue invoices.

5.4 The Client must pay all amounts due without deduction or set-off.

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6. Client and Candidate Obligations

The Client shall:

• Ensure Candidates are physically and medically fit to undertake training.

• Provide accurate information regarding Candidate experience and qualifications.

• Ensure Candidates comply with all instructions and safety procedures.

• Cooperate fully with the Company in relation to delivery of Services.

Candidates must not:

• Record training sessions without written consent.

• Copy or distribute Training Materials.

• Misuse equipment or behave in an unsafe manner.

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7. Cancellations & Transfers

7.1 Cancellation by the Client may result in the following charges:

• More than 14 Business Days before course date: No charge (or as agreed).

• 7–14 Business Days before course date: Up to 50% of Charges.

• Less than 7 Business Days or non-attendance: 100% of Charges.

7.2 Candidate substitutions may be permitted at the Company’s discretion.
7.3 The Company reserves the right to cancel or reschedule courses. In such cases, the Client will be offered:

• An alternative date,

• A credit note, or

• A refund of prepaid fees.

The Company shall not be liable for any travel or accommodation costs incurred.

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8. Termination of this Agreement

Either party may terminate the Agreement immediately if:

• The other party commits a material breach and fails to remedy it within 30 days;

• The other party becomes insolvent or ceases trading;

• The Client fails to pay sums due.

Termination does not affect accrued rights or obligations.

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9. Liability

9.1 Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Any liability which cannot legally be excluded.

9.2 Subject to clause 9.1, the Company shall not be liable for:

• Loss of profits,

• Loss of business,

• Indirect or consequential losses.

9.3 The Company’s total liability shall not exceed the Charges paid for the relevant Services.

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10. Confidentiality

The Client and Candidates shall not disclose any confidential or commercially sensitive information obtained during the provision of Services without prior written consent.

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11. Complaints

Vally Plant Training Ltd operates a formal Complaints Procedure.
A copy is available on request or via the website.

All complaints must be submitted in writing.

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12. Intellectual Property

All intellectual property rights in the Services and Training Materials remain the property of Vally Plant Training Ltd.

Training Materials:

• Must not be copied, reproduced, or distributed.

• Must not be modified or rebranded.

• Are provided for personal reference only.

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13. Personal Data

Both parties shall comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data shall:

• Be processed lawfully and securely,

• Not be transferred outside the UK without appropriate safeguards,

• Be retained only as long as necessary.

Further details are available in our Privacy Policy.

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14. Force Majeure

The Company shall not be liable for delay or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Acts of God,

• Fire, flood, or severe weather,

• Industrial disputes,

• Government restrictions,

• Equipment failure.

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15. General

15.1 These Terms constitute the entire agreement between the parties.
15.2 No variation shall be valid unless agreed in writing.
15.3 If any provision is found to be unenforceable, the remaining provisions shall remain in effect.
15.4 These Terms are governed by the laws of England and Wales.
15.5 The English Courts shall have exclusive jurisdiction over any dispute.